CQC Compliant Websites for Care Providers

If you are registered with the Care Quality Commission and have been rated, your website is covered by the law as well as your premises. Regulation 20A of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 says every website maintained by you or on your behalf must show your most recent rating, the date it was given, CQC’s web address and a link to where your report can be read, all legible and displayed conspicuously. Plenty of care websites miss this. The rating sits at the bottom of an “About” page, it is last year’s result, or it is a logo with no link. Page Forge builds CQC-compliant websites for care homes, home care agencies, GP practices and private clinics, with your rating displayed properly and every page written in plain English.

The rating is the legal minimum, not the whole job. A family choosing a care home, or someone arranging home care for a parent, is anxious and comparing options, so they need to see the rating straight away, then the care you actually provide, real photographs, how to complain and how to get in touch. Care homes for older people also have consumer law to think about: the Competition and Markets Authority’s advice says homes should give an indication of the weekly fees for self-funders, including on their website. Clinics face a different test, because health claims on your own site fall under the CAP Code enforced by the Advertising Standards Authority. We cover the sector detail on our pages for care homes and dental practices.

One honest point: no web designer can guarantee your website meets CQC requirements, and you should be wary of any who says they can. CQC does not approve or certify websites, and responsibility stays with the registered provider and registered manager. What we can show is that we know how to build for a regulator: we recently took Clermont Mortgage Solutions, an FCA-regulated mortgage broker, through its principal firm’s compliance approval. For you, that means the rating built in correctly, the supporting information in place, and a site that is fast on a phone. A one-page site is £99 to set up and £29 a month, with larger sites quoted individually.

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What It Needs

What your website needs to bring in work

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Your rating, shown the way Regulation 20A expects

The regulation lists what your website must carry: your most recent CQC rating, the date it was given, CQC’s web address and a link to the page where your report sits. If you have more than one rating, it must be clear which service or location each one relates to. We put all of it where visitors see it, legible and conspicuous, rather than tucked into a footer nobody reads.

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CQC’s own widget, above the fold

CQC strongly recommends its ratings widget, a small piece of code from your profile on its website. It pulls your rating from CQC’s system, links to your report and updates automatically when your rating changes. CQC asks for it to sit above the fold so nobody has to scroll to find it, so that is where we place it, styled so it sits comfortably with the rest of your page.

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Updated within 21 days of a new report

CQC says a new rating must appear on your website and your premises posters no later than 21 calendar days after it publishes the report. That still applies if you have asked for a review of the rating, although you can add a note saying so. With the widget the change happens by itself. If you prefer your own graphic, tell us and we update it.

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Every location, every rating

Groups running several homes or branches can hold a provider rating and a separate rating for each location, and CQC may expect you to show both. We build a page for each location with its own rating, photos, contact details and map, so a family looking at one home is never shown another home’s result, and your group page carries the overall provider rating clearly.

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Complaints and a proper privacy notice

Regulation 16 expects an accessible system for receiving and handling complaints, and your website is often where people look first. We explain plainly how to raise a concern and who deals with it. Enquiry forms on care and clinic sites often collect health details, which UK GDPR treats as special category data, so the site gets a privacy notice written for what you actually collect.

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Honest claims about care and treatment

The CAP Code applies to marketing on your own website. Objective claims must be backed by evidence, and prescription-only medicines or treatments may not be advertised to the public, a rule that catches out private clinics more often than you might expect. We write balanced copy that describes what you do without promising outcomes, and we will not publish claims you cannot support.

How It Works

Three steps. That’s it.

No jargon, no committees, no six-week timelines. We get UK businesses online fast.

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Tell us about your business

A quick call or email. What you do, where you work, your contact details. That’s all we need to get started.

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We build your site

We design and write everything a professional one-page website with your services, area, and contact info. Ready for review within days.

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You’re live

Domain registered, hosting sorted, site live. You focus on the work we keep everything running.

Don’t Just Take Our Word For It

What our clients say

Real businesses we’ve helped get online. Real feedback.

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A much bigger project than a typical small business site, and Nick handled it brilliantly. Multiple pages, interactive guides, the lot. Fast, well built, and he understood exactly what we needed as a technology consultancy. Couldn’t be happier with the result.

Paul SmithC4C Group, Technology Consultancy

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Nick at Page Forge built our site in under a week. It looks proper professional and we’ve started getting enquiries from the website itself. Straight-talking, no nonsense, just gets on with it.

Phoenix PilingPiling Contractors, Sussex, Surrey & London

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Page Forge sorted out our website, hosting and email in one go. No tech headaches, no waiting around. The site looks the part and customers actually find us on Google now. Properly recommend.

BW ElectricalElectricians, Hassocks

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Nick is a pleasure to work with, very informative, professional and quick to respond. Absolutely love the website that he has produced for me. Highly recommended.

SteveOilfire Heating, Uckfield

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Fantastic service. They listened to what we needed and wanted as a business, suggested ways to increase productivity and have provided 100% support. Couldn’t recommend highly enough.

EmilyRuby’s Bakery, Burgess Hill

Our Work

Sites we’ve built

A look at some recent client work. Click through to see them live.

Multi-Page Project

C4C Group

A larger multi-page build for an enterprise technology consultancy. Multiple service sections, in-depth interactive guides and a lead-generation toolset, all built for speed and search performance.

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Building Contractors

Sindall Building

A multi-page site for a Haywards Heath building firm with 200+ 10/10 Checkatrade reviews. Premium, fast and fully optimised for both Google and AI search.

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Tilers

Prestige Tiling

A professional multi-page site for a Burgess Hill wall and floor tiler with 25+ years’ experience, after Wix and Squarespace could not do their work justice. Tiling is a visual trade, so a proper gallery puts the finished work front and centre.

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FCA Regulated

Clermont Mortgage

An FCA-compliant website for an independent Essex mortgage broker. Regulatory status, risk warnings, fee disclosure and complaints information all built in, written in plain English and approved by the principal firm’s compliance team.

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Heating Engineers

Oilfire Heating

A confident site for an Uckfield oil boiler engineer who is also a qualified electrician, so boiler and wiring are sorted in one visit. Built to turn local searches into calls.

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Bakery

Ruby's Bakery

A refreshed, faster website for an award-winning Burgess Hill family bakery, off a slow Wix site, with a managed product catalogue we keep current for them.

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Electricians

BW Electrical

Lime-green branding for an NICEIC-certified Hassocks-based electrical contractor. Clean, trustworthy design with clear service breakdown and instant contact options.

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Piling Contractors

Phoenix Piling

Bold dark and fire-orange palette built to convey strength and reliability. Targets piling services across Sussex, Surrey and London with WhatsApp Business integration.

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Live Band

The Vests

Playful retro design for a Hassocks-based covers band playing Britpop, classic rock and indie anthems. Bold sunburst hero, setlist and gig listings, with an easy booking call-to-action.

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See all our work

Pricing

Simple, honest pricing

No hidden fees, no long contracts. The prices below are our starting point for a standard website.

Monthly Forge

From£29/month

+ £99 one-off setup fee

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Annual Forge

From£299/year

+ £99 one-off setup fee • Get 2 months free

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Prices are a starting point for a standard website. Bigger projects, such as lots of products, custom features or ongoing work, are quoted to match, so you only ever pay for what you need.

FAQ

Common questions

What does a CQC-compliant website need to show?

If you have been rated, Regulation 20A requires every website run by you or on your behalf to show your most recent rating, the date it was given, CQC’s website address and a link to your report, legibly and conspicuously, making clear which service or location each rating covers. Beyond that legal minimum, a good care or clinic site explains how to complain, carries a privacy notice for the health information your forms collect, and avoids claims about treatment you cannot back up.

Can you guarantee my website meets CQC requirements?

No, and no web designer honestly can. CQC does not approve or certify websites, and responsibility for displaying your rating correctly stays with the registered provider and registered manager. What we commit to is building the rating and the supporting information in properly, using CQC’s widget, which updates automatically when your rating changes, or updating your own rating graphic when a new report is published and you tell us. You keep the final say on every word.

How quickly must a new CQC rating appear on my website?

CQC’s guidance says no later than 21 calendar days after it publishes the rating on its own website, and that applies to your website and your premises posters alike. It still applies if you have asked for a review, although you may add a note explaining that. CQC can prosecute a failure to display a rating without first serving a warning notice, so it is worth getting right.

Should we use the CQC widget or our own rating graphic?

Usually the widget. CQC strongly recommends it because it shows everything the regulation requires, links to the right report and updates automatically when your rating changes, so it cannot go out of date between visits from us. You are allowed to build your own display, but it must still include your service name, every relevant rating, the report date, CQC’s web address and a link to your profile.

We are a dental practice. Do we need to display a CQC rating?

No, because CQC does not rate primary dental services. Dental practices in England still have to be registered with CQC, and CQC judges whether they meet the regulations, but there is no rating to display. CQC offers ‘Regulated by’ graphics that any registered provider can use to show it is registered and inspected, which suit an unrated practice well. See our page on websites for dentists.

How much does a CQC-compliant website cost?

A one-page site is £99 to set up and £29 a month, or £299 a year, including your domain, hosting, SSL, the writing and updates. Care homes with several locations, clinics with a page per treatment and larger practices usually need more than one page, so those are quoted individually. Later changes to your details or a rating graphic are covered by the content updates in your plan.

CQC-compliant websites for care homes, home care agencies, GP practices and clinics.

What your website needs to bring in work